FAQ

Frequently Asked Questions

How Much Do You Charge For Shipping?

Shipping is calculated based on the size of your order. For domestic shipping, smaller items (jewelry, masks) are priced at $3.99 while all other items are priced at $5.99. For international shipping, smaller (jewelry, masks) items are priced at $11.99 while all other items are priced at $13.99. 

 

How Long Until I Receive My Package?

We ask for one to two days to process and ship your order and USPS asks for one to three days to deliver your package.

 

How Can I Track My Order?

You will receive a tracking number, through the email provided at checkout, during the processing period (1-2 days after you have placed your order).

 

WILL I BE ABLE TO RECEIVE A REFUND/RETURN & EXCHANGE MY ITEM?

Unfortunately, right now we are not offering refunds, exchanges or returns as we are trying to keep things running smoothly and as a precaution during COVID-19. If you are not satisfied with your order, however, please be sure to contact us with the issue and we would love to assist you. We value you and your business and want to ensure that you are satisfied with every purchase.  🤍

Email: derluxebyal@gmail.com

  

Thank you so much for placing your order!  🤍